Marcus J. Allen

Email: marcusallen121@gmail.com

Experience

IT Engineer

Manage daily troubleshooting and issue resolution for end user IT support, Access Control, Surveillance, Meraki Networking, Google Meet and WebEx video conferencing systems
Manage the implementation of MacOS and Windows endpoint security policies and ensure compliance as established and directed by the InfoSec team
Administer various SaaS apps including Okta, Google Workspace, Slack, Jira, PerceptionPoint, and Azure/EntraID
Manage hardware inventory, asset procurement, returns and asset lifecycle
Manage and administer MDM and Antivirus tools including JAMF, Microsoft InTune, and SentinelOne
Develop and distribute training documentation and how-to guides for employees on new tools and procedures
Collaborated with external partners to facilitate a ‘first ever’ partnership between organizations while ensuring data security and HIPAA compliance
Manage and improve the IT process for new hire onboarding, terminations, moves and changes
Serve as the sole technical support contact for about 300 users across 3 US offices, including remote staff across multiple time zones
Manage the IT Supply chain by reviewing vendor quotes and working with leadership and cross-functional teams to launch and provide ongoing support for two new offices
Planned, managed and executed 2 office relocation projects
Manage MSP and procurement vendor relationships including negotiating contract renewals and terms
Manage IT budget and spending including identifying cost saving opportunities

Systems Administrator

Assisted partner agencies with various implementations including SSO integrations, and information security improvements, like 2FA
Provided support for new hire onboarding, employee terminations, systems access requests, as well as deskside and remote support
Administered MDM and Saas tools including Microsoft InTune, Azure, Office365, AWS, Duo Security, and OneLogin
Managed Mimecast Email Security software
Supported and trained helpdesk staff on more complex systems
Hardware lifecycle management including hardware refreshes and procurement

Systems Administrator

Monitored data backups, and reviewed logs to ensure data integrity and availability
Performed daily audits of antivirus, patch management, and active directory event logs
Managed end-user technical experiences by designing and implementing solutions and improvements to existing infrastructure
Provided tier III, disaster recovery and business continuity support when necessary
Developed, contributed to, and maintained systems standards for installation, configuration, maintenance and operation
Monitored networks and systems to minimize downtime and improve performance and reliability
Enhanced company security by implementing companywide multi-factor authentication and mobile device management policies

IT Systems Manager

Improved wired and wireless network reliability and performance through ongoing troubleshooting and reconfiguration
Enhanced data security by implementing a companywide multi-factor authentication policy for email accounts
Conducted audits of deployed hardware, conference room equipment, and AV systems equipment
Performed administration and configuration of keyless access control and video intercom systems
Managed day-to-day IT support requests for all staff as a solo point of contact

Bachelor of Technology - Computer Systems Technology

New York City College of Technology, CUNY – Brooklyn, NY

2018

(ISC)2 Certified in Cybersecurity - 2022